Product Associate, Customer Benefits Experiences

Job Description

We are focused on building the future of Chase’s digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful — all in service of our core mission to help customers make the most of their money.

We are looking for a Product Manager who is passionate about creating delightful digital experiences. You will contribute to product strategy, build and manage relationships, and find ways to prioritize, execute and deliver on key priorities of the team. Your primary role will be to develop features and capabilities focusing on Cardmember and Commerce Benefits. You will solve customer problems, write Agile user stories, groom the backlog, prepare sprints for development, and contribute to the overall vision of the product. As a Senior Associate - Product Manager in the Benefits Experience team, you will contribute to continuous product innovation and delivery that makes it easy for our customers to discover and use benefits to make the most of their relationship with Chase.

Job Responsibilities

• Gather and refine requirements in Jira to navigate value in accordance with customer and business stakeholder priorities.
• Work closely with Scrum teams to create requirements, prioritize the backlog, review in-sprint progress and ensure features meet all acceptance criteria and are ready for production
• Work in an Agile development environment to develop phased delivery and go-to-market plans in partnership with partners
• Lead workstreams with partners (strategy, product, design, technology, finance, controls, ops, marketing) on prioritization of delivery and innovation roadmaps
• Maintain deep knowledge of user experience insights and journeys and use analysis to anticipate trends and absorb best practices to continuously refine backlog.
• Manage stakeholder expectations through strong communications and effective partnerships

Required Qualifications, Capabilities, And Skills

• 3+ years of digital product management experience
• Experience with Agile product development techniques and practices, including Jira and Confluence
• Strong attention to detail and comfort working highly cross functional teams
• Comfortable operating in fast-paced environments with tight deadlines
• Ability to influence and partner / collaborate to drive cross-functional teams with multiple stakeholders, including team members across product, technology, data and design
• Ability to actively work within a team environment while taking individual responsibility
• Ability to influence and partner / collaborate to drive cross-functional teams with multiple stakeholders, including team members across product, technology, data and design
• Ability to actively work within a team environment while taking individual responsibility

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.