Cloud Database Support Engineer (Remote, United States)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Cloud Database Support Engineer in United States.

As a Cloud Database Support Engineer, you will provide crucial support to enterprise customers by diagnosing and resolving complex technical issues related to databases. You will be responsible for troubleshooting database internals, SQL queries, and system-related configurations, ensuring the seamless operation of cloud databases. You will work closely with product development teams, sales engineers, and technical account managers to ensure quick resolutions for critical outages and help improve internal processes. This role demands technical expertise combined with a customer-focused approach to ensure customers' positive experiences.

Accountabilities:

Offer email and live technical support for complex customer issues, including bug diagnosis and resolving database-related outagesReproduce product issues, conduct quality assurance (QA), and submit bug reports or feature requests to the relevant engineering teamsCollaborate with development, sales, and technical account management teams to stay updated on customer issues and keep all teams alignedStreamline support and engineering processes, author internal documentation, and create run-books to improve team efficiency and effectivenessEnsure customer satisfaction by providing timely and effective support, consistently meeting service-level expectations

Requirements

5+ years of customer-facing technical support experience, particularly in complex database systemsExperience with MySQL or similar databases (e.g., MariaDB, Aurora), along with SQL query optimization skillsSolid understanding of sysadmin tasks, including Linux systems, system I/O checks, network throughput measurements, and log file analysisExperience with scripting languages such as Python, Bash, or Go for quick problem-solving and codebase navigationFamiliarity with distributed systems and cloud platforms (AWS/GCP), with a focus on performance optimization and bottleneck removalStrong communication skills, with the ability to clearly explain complex technical concepts to non-technical stakeholders

Benefits

Stock options and a competitive salary packageFlexible paid time off and monthly three-day weekends14 weeks of fully-paid gender-neutral parental leave, with fertility and adoption assistanceComprehensive health insurance package including medical, dental, vision, and life/disability coverageMental health counseling and 401(k) retirement planA supportive and inclusive work environment with opportunities for growthAdditional perks, such as the ability to work remotely and a culture that values learning and development

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!