Senior CX Analytics Engineer

Coinbase - Senior Analytics Engineer

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating compliance challenges, empowering our customer experience via self-service and automation, and optimizing customer support interactions to build an effortless experience. As a Senior Analytics Engineer on our team, you will own and drive projects that create meaningful business impact. You’ll have the opportunity to transform data into valuable business insights and help shape our strategy to deliver maximum impact to our customers, while also heavily influencing strategy, planning, and execution.

What you’ll be doing (ie. job duties):

• Improve customer compliance operations by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
• Collaborate with stakeholders to manage tactical and strategic needs of the business
• Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers
• Understand data resources and know when, how, and which best to use for each project
• Ability to frame and break down complex business problems into key components and recommend practical solutions
• Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
• Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
• Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

What we look for in you (ie. job requirements):

• 5+ years of relevant experience
• Advanced SQL and data modeling skills, Python for data analysis experience
• Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
• Excellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership
• Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams
• Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs

Nice to haves:

• Report automation experience (e.g. using Python, R)
• Knowledge of AWS services and cloud computing
• Experience with descriptive and inferential statistics
• Experience with financial industry regulations
• Experience with operations and compliance metrics/data
• Experience working directly with or within compliance functions including but not limited to Anti-Money Laundering, Transaction Monitoring, Audit, and Financial Crimes

Pay Transparency Notice:

Pay Range: : $167,280 USD - $196,800 USD

Please be advised that each candidate may submit a maximum of one application per week. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

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