Product Manager - Remote

Company Description

N/A

Job Description

We are looking for a strategic and customer-focused Product Manager to drive the development and execution of digital products that enhance the guest experience inside and outside the restaurant. This role plays a pivotal part in shaping our Digital Strategy, managing key product roadmaps, and optimizing our loyalty platform. The ideal candidate is passionate about user experience, data-driven decision-making, and cross-functional collaboration to deliver impactful solutions for both our customers and internal teams.

Responsibilities

• Drive day-to-day development, maintenance, and enhancements of our products
• Define and evolve the product roadmap in alignment with business goals, customer insights, and competitive analysis
• Product expert of all digital product/solution attributes, technologies, and performance within scope of applicable products.
• Serve as an intermediary between business requirements and engineering, advocating for the product internally
• Analyze market research, user feedback, data, and competitive landscape to identify new product opportunities and enhancements
• Report roadblocks across teams to meet quality standards, project deadlines, and business objectives
• Proactively identify issues and work with internal and external partners to understand options and execute solutions
• Balance multiple priorities simultaneously and flex between strategic thinking and tactical execution
• Evaluate and prioritize incoming product requests from stakeholders across the organization, balancing business needs with technical feasibility
• Partner closely with 3rd party vendors ensuring alignment on roadmap and feature development
• Understand user needs and work across departments to bring the product to life
• Prioritize the backlog, clearly expressing the backlog items, ordering the items to best achieve goals and optimize the value of the work the team performs
• Facilitate and actively participate in sprint activities
• Serve as the product “go-to” resource for other teams
• Represent your team in communication with marketing, engineering, and product leadership.
• Organize and facilitate user acceptance testing
• Responsible for presenting the vision and overarching product roadmap to support business goals in appropriate meeting settings
• Respond to inquiries to support the organization to meet market/customer requests

Other Functions

Other duties as assigned by Supervisor

Qualifications & Competencies

• Minimum 2 years experience building digital, CRM and/or ERP products; Salesforce Service Cloud and Marketing Cloud Experience
• Experience working directly with restaurant technology in a B2B or B2C capacity required
• Experience with and/or implementing loyalty platforms such as Aloha Loyalty, NCR, Toast, Punchh or other comparable programs a plus
• Experience working on native app and web development a plus
• Experience working with a customer data platform preferred
• Knowledge of product development best practices required
• Experience implementing product features with a quick turnaround required
• Proven track record of shipping exceptional products within a projected timeline required
• Excellent interpersonal, business communication and writing skills
• Able to work independently, coordinate multiple priorities and thrive in a fast-paced environment
• Able to learn and navigate both functional and technical elements of our technologies
• Experience integrating 3rd party applications with Salesforce, or comparable CRMs required
• Experience in analytics and A/B testing platforms required
• Experience writing technical user stories for development teams required
• Advanced knowledge of agile development methodologies required
• Experience working with Agile planning tools (i.e., Jira, Confluence, Asana) required

Benefits:

N/A

Compensation Range:

$96,100.00 - $132,250.00

Red Robin is an Equal Opportunity & E-Verify Employer

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